Privacy

Who we are

The Oaks at Royal Palm is a residential property owned and operated by North Crane Living. This policy explains how we collect, use, and share information when you visit our website or reach out about leasing. Contact details are at the bottom of the page.

Information we collect

Information you give us. When you submit a contact, tour, or application form, we collect the details you provide — your name, email address, phone number, and any message.

Information collected automatically. When you browse the site, we and our service providers may collect device and usage information such as your IP address, browser type, the pages you view, and the site that referred you, using cookies and similar technologies.

How we use your information

• respond to your inquiries and schedule tours;
• process and manage rental applications and leases;
• send you information about availability and the property (you can opt out of text messages anytime by replying STOP);
• measure and improve our marketing, including how our ads perform; and
• maintain the security and operation of the site.

Cookies and tracking technologies

After you select “Accept” on our cookie banner, we may use the following advertising tools:

• Meta Pixel — measures the performance of our Facebook and Instagram ads and lets us show relevant ads to people who have visited our site.
• Google Ads — measures the performance of our search and display ads and supports remarketing.

We also use Vercel Analytics for privacy-friendly, aggregate traffic measurement that does not use advertising cookies. The Meta and Google tools load only after you accept cookies; if you decline, they are never loaded.

How we share your information

We share information with service providers who help us operate — including our website host, our email provider, and our property-management and CRM system — and with the advertising partners named above, only after you have accepted cookies. We do not sell or rent your personal information.

Your choices

• Cookies:accept or decline using our banner, or change your choice anytime via “Cookie Preferences” in the footer.
• Browser settings: you can block or delete cookies in your browser.
• Advertising opt-outs: Meta, Google, and the industry tool at optout.aboutads.info.
• Text messages: reply STOP to opt out at any time.

Data retention

We keep your information only as long as needed to respond to your inquiry, manage your application or tenancy, comply with our legal obligations, and operate our business — after which we delete or anonymize it.

Children’s privacy

Our site is intended for adults seeking housing and is not directed to children under 13. We do not knowingly collect information from children under 13.

Your rights (Florida & California residents)

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain advertising. To make a request, use the contact details below. We will not discriminate against you for exercising these rights.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision.

Contact us

Questions about this policy? Email leasing@oaksatroyalpalm.com or write to North Crane Living, Vero Beach, FL.